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Reap career site
Engineering · Hong Kong · Hybrid

IT Support Engineer

Job Summary: We are seeking a highly motivated IT Support Engineer to manage and support our organization's IT infrastructure, with a primary focus on Apple devices, Google Workspace, and Android platforms, along with a secondary focus on Windows device management. The ideal candidate will demonstrate strong technical expertise, excellent problem-solving abilities, and a commitment to delivering exceptional user support.

KEY RESPONSIBILITIES:

Technical Support

  • Provide remote and on-site technical support to employees, focusing on macOS devices, Windows devices, and SaaS applications.
  • Respond promptly to IT support requests, diagnosing and resolving hardware and software issues across multiple platforms.
  • Assist users with software installations, configurations, and troubleshooting.

Device Management

  • Install, configure, and maintain Apple hardware (MacBooks, iPhones, iPads), Windows PCs, and Android devices.
  • Utilize Mobile Device Management (MDM) solutions to manage device deployment, security policies, and updates.

Google Workspace Administration

  • Manage and support Google Workspace applications, including Gmail, Drive, Docs, Sheets, and Meet.
  • Assist in user account management, access provisioning, and de-provisioning.

Network and System Administration

  • Monitor and maintain network infrastructure, ensuring optimal performance and security.
  • Troubleshoot connectivity issues and manage network devices such as routers, switches, and access points.

Audio-Visual (AV) Support

  • Provide AV support for on-site meeting rooms, office technology, and internal events.
  • Troubleshoot and resolve issues related to AV equipment and setups.


User Training and Documentation

  • Educate and train users on best practices for device usage, software applications, and security protocols.
  • Develop and maintain clear and comprehensive documentation of IT processes and procedures.

QUALIFICATIONS

Experience:

  • Proven experience in IT support roles, particularly in environments with a focus on Apple devices, Google Workspace, and Windows device management.
  • Familiarity with Android device support and management.

Technical Skills:

  • Proficiency in macOS, iOS, Windows, and Android operating systems.
  • Experience with MDM solutions for device management.
  • Strong understanding of network protocols, configurations, and troubleshooting.
  • Knowledge of AV systems and support.

Soft Skills:

  • Exceptional customer service skills with experience in supporting users on-site.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Ability to manage multiple, competing tasks and priorities with ease.
Department
Engineering
Locations
Hong Kong
Remote status
Hybrid

About Reap

Reap is a leading global payment technology provider that enables financial connectivity and access for businesses worldwide. By merging traditional finance with digital assets, bridging disparate economies, and connecting key financial players, we are transforming the financial landscape into a more interconnected and interoperable space for efficient money movement.

With stablecoin-enabled corporate cards, payout solutions, and expense management tools, we streamline financial operations and empower businesses to scale. Our APIs enable businesses to embed finance into their own products and services, from issuing Visa cards to facilitating cross-border payments.

Reap is supported by a strong network of investors, including Acorn Pacific Ventures, Arcadia Funds, HashKey Capital, Hustle Fund, Fresco Capital, Abacus Ventures, and Payment Asia.

Founded in 2018
Coworkers 100+
Engineering · Hong Kong · Hybrid

IT Support Engineer

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