We are seeking an experienced and strategic Financial Operations Manager to lead and scale our core financial operations. Reporting to the Head of Finance, you will be pivotal in managing the team responsible for the daily execution and continuous improvement of our finance and treasury functions. This critical leadership role involves managing a global team, ensuring the efficiency, accuracy, scalability, and compliance of our financial operations, particularly concerning card issuing and cross-border payment flows in both fiat and crypto. You will drive operational excellence by setting and monitoring KPIs and SLAs to mitigate financial risks, and enhancing stakeholder experiences.

Key Roles & Responsibilities:

• Leadership & Team Development: Lead, mentor, and scale a high-performing global Financial Operations team, fostering a culture of accuracy, efficiency, and continuous improvement.
• Operational Oversight & Excellence: Oversee daily financial operations, including transaction processing, reconciliations, settlements, and management of fiat and crypto assets, ensuring accuracy, timeliness, and adherence to procedures
• Process Optimisation & Scalability: Analyse existing workflows, identify bottlenecks, and implement process improvements and automation solutions to enhance operational efficiency, reduce risk, and ensure systems can scale with business growth. Develop, implement, and enforce robust operational policies and procedures.
• Performance Monitoring & Reporting: Define, track, and report on key operational metrics and SLAs. Analyse data to identify trends, provide insights to senior management, and inform strategic decision-making. Prepare management reports on operational performance.
• Stakeholder & Vendor Management: Collaborate effectively with cross-functional teams (Product, Engineering, Compliance, Legal, Growth) to support product launches, resolve issues, and ensure seamless operations. Manage relationships with key external partners, including banks, payment processors, and other vendors.
• Incident & Escalation Management: Oversee the resolution of operational issues and customer escalations related to payments, transactions, and fund flows, ensuring timely and effective solutions.

What We’re Looking For:

• 5-7+ years of progressive experience in financial operations, with a significant portion within the fintech, payments, e-money, or banking sector. 
• Proven experience managing and scaling operational teams, preferably in a global context.
• Deep understanding one or more of the following disciplines - B2B payments, card issuing processes (prepaid/debit/credit), payment network rules (e.g. Visa/Mastercard), cross-border payments, FX management, and associated regulatory requirements (e.g., AML, KYC).
• Familiarity with crypto operations is a plus.
• Strong track record of optimising financial operations processes, implementing automation, managing SLAs, and driving efficiency gains.
• Experience developing and enforcing operational policies.
• Exceptional leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, capable of managing complex relationships with internal and external stakeholders across different levels.
• Strong analytical skills with the ability to interpret complex data, identify trends, assess risks, and make data-driven decisions. Adept at troubleshooting and resolving complex operational issues.
• Proficient with financial software, payment platforms, reconciliation tools and reporting systems. Advanced Excel skills are often required.
• Experience with API integrations is a plus.
• Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field. Professional qualifications (e.g., ACCA, CIMA, ACA) are a plus.
• Candidates from all regions of APAC are welcome.

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