People Operations Partner - Generalist Focus
About the Role
Reap is scaling rapidly, and our People team is at the core of that growth. We believe building a strong, connected, and engaged team is key to our success. As we grow in complexity and size, we’re looking for a People Operations Partner to join us and help knit together the various parts of our HR function, from strategy to day-to-day operations.
You’ll work directly with the People Operations Lead and collaborate with specialists across Onboarding, Talent Acquisition, Compensation & Benefits, and Learning & Engagement. You’ll be the trusted go-to person across functions, someone who can spot what’s needed and step in without hesitation.
What You’ll Do
Strategic Partnership
- Review data (turnover, L&D, performance, engagement) bringing clarity and insights into every conversation.
- Help teams identify what they need (even if they don’t know it yet), and co-create action plans.
- Drive initiatives that support team success, aligned with KPIs and org goals.
Operational & Ad-Hoc HR
- Act as the first responder for urgent or unplanned HR issues.
- Own and execute a wide range of day-to-day employee lifecycle tasks (queries, documentation, policy application).
- Collaborate with specialists to triage tasks and projects across time zones.
People Projects & Metrics
- Lead and deliver people projects in areas like performance enablement, onboarding improvements, and policy rollout.
- Build and maintain metrics to help inform and guide business decisions.
- Identify patterns in recurring requests and propose scalable solutions.
Employee Experience & Support
- Champion a hands-on, human-first approach to employee support.
- Be a reliable sounding board for employees, and escalate issues with context and care.
- Support in performance conversations, L&D delivery, and engagement surveys.
We’re Looking for Someone With
- 4+ years of experience in HR Business Partnering or Generalist roles, ideally in a high-growth, fast-moving environment
- A business and people-first mindset. You understand company strategy and translate it into people actions
- Strong project management skills. You can scope, prioritize, and drive people initiatives to completion
- A proven ability to influence and coach individuals on performance, development, and team dynamics
- Solid understanding of employee relations, performance, engagement, and change management
- Comfort working with HRIS, data dashboards, and extracting insights from people metrics
- Excellent written and verbal communication. Clear, concise, and audience-aware
- Ability to work autonomously in a remote setting, manage shifting priorities, and proactively pick up what’s needed
- High integrity and sound judgment. People trust you, and you handle sensitive matters with care and confidentiality
Nice to Have
- Experience working in a remote-first or globally distributed team
- Knowledge of employment practices across multiple APAC, global geographies or Tech firms
- Experience scaling HR programs across 150–300 person organizations
- A passion for people data and turning that into business value
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- Department
- People Operations
- Role
- People Operations Admin
- Locations
- Poland
- Remote status
- Fully Remote
About Reap
Reap is a leading global payment technology provider that enables financial connectivity and access for businesses worldwide. By merging traditional finance with digital assets, bridging disparate economies, and connecting key financial players, we are transforming the financial landscape into a more interconnected and interoperable space for efficient money movement.
With stablecoin-enabled corporate cards, payout solutions, and expense management tools, we streamline financial operations and empower businesses to scale. Our APIs enable businesses to embed finance into their own products and services, from issuing Visa cards to facilitating cross-border payments.
Reap is supported by a strong network of investors, including Acorn Pacific Ventures, Arcadia Funds, HashKey Capital, Hustle Fund, Fresco Capital, Abacus Ventures, and Payment Asia.
People Operations Partner - Generalist Focus
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