Who We Are

At Reap, we’re reimagining global financial infrastructure — building seamless, borderless money movement for modern businesses. As a leading payment technology provider, we connect traditional finance with digital assets to power the next generation of money movement. Our suite of products — from stablecoin-enabled corporate cards to cross-border payouts and embedded finance APIs — helps companies scale faster, operate smarter, and stay in control.

Who You Are

You’re a high-energy, customer-obsessed operator who’s excited to roll up your sleeves and help build a world-class customer experience from the ground up. You thrive in ambiguity, love solving real business problems, and bring both strategic thinking and hands-on execution to everything you do.

As a key part of Reap’s LATAM landing team, you’ll play a foundational role in shaping our customer relationships, go-to-market motion, and regional reputation. You’re passionate about helping customers succeed — not just by answering questions, but by anticipating needs, driving impact, and influencing what comes next. You’re not here to maintain the status quo — you’re here to create it.

What You’ll Do

Take ownership of the early-stage LATAM customer base — guiding new customers through onboarding, activation, and retention while laying the foundation for scalable long-term growth. Be their strategic partner from day one, setting the tone for what great looks like in this region.

Become a true product expert — digging into the details, navigating edge cases, and partnering with internal operations, support, and product teams to influence decisions and deliver the outcomes that matter most.

Lead customer success planning — from onboarding milestones to QBRs and expansion strategies — all tailored to the unique dynamics of the LATAM market. Your work will drive adoption, deepen engagement, reduce churn, and maximise long-term customer value.

Collaborate closely with the LATAM Sales, Product, and Marketing teams to shape the end-to-end customer journey. Act as the voice of the customer — championing their needs, surfacing insights, and helping refine our product-market fit in the region.

Analyse customer data to uncover risk signals and growth opportunities — then take proactive steps to course-correct or expand accounts.

What You’ll Need to Be Successful

Business-level fluency in English, and Spanish and/or Portuguese — able to build trust and communicate clearly with diverse stakeholders across the LATAM region.

4+ years of experience in Customer Success, Account Management, or customer-facing strategy roles — ideally in fintech, SaaS, or API-based platforms.

A proven track record of owning customer outcomes — from onboarding through expansion — and driving measurable impact through relationship-building and structured planning.

Commercial acumen — you understand how customer success ties into revenue and can speak the language of growth, churn, and product adoption.

A builder’s mindset — excited to create processes, playbooks, and frameworks where none exist, and iterate fast based on what works.

Highly organised, proactive, and resilient — you manage competing priorities without losing sight of the big picture or the customer.

Confident running strategic conversations (QBRs, renewals, roadmap sessions) and influencing stakeholders at all levels.

Strong cross-functional instincts — you know how to align Sales, Product, and Support around a shared goal and drive outcomes together.

Comfortable navigating change, ambiguity, and a remote-first, global team structure — and energised by the chance to help shape something new.

Nice to Have (Optional):

Experience in the card issuing, payments, or Web3 industry.

Familiarity with LATAM payments landscape or regulatory environment.

Experience working remotely with distributed teams.